Kellyco Metal Detectors logo
Kellyco Metal Detectors logo

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FAQUpdated 2 months ago

 How can I track my order?  

  • Once your order ships we will email you a shipping confirmation which will include your tracking information. Clicking that link will take you to your carrier's tracking information. 

 How long will it take to get my package? 

  • Most packages shipped via ground will arrive in 2-4 business days. For faster shipping please choose next day or 2 day air shipping. Please note that shipments containing lithium batteries are not eligible for air shipments.

 Can I get a discount?  

  • We have a number of different options available for custom pricing. In order to customize the best deal for you, it is quicker to discuss on the phone. Feel free to call us at (888) 535-5926 to see what we can do!

 What if I have a problem with my order? 

  • If you have an issue with your order, please contact us immediately at (888) 535-5926 so we can resolve it right away. 

  How do I get support for the product I ordered? 

  • The great part about Kellyco is we are here to support you before, during and after your purchase. Our trained customer experience team is available Monday-Friday from 8 am until 6 pm and on Saturday from 10-4 to help answer any technical questions about your products!

 Why do you charge for shipping? 

  • Shipping is a cost that we can’t get around. For metal detectors, we do offer discounted ground shipping. 

 Do you take trade-ins? 

  • We do not accept trade-ins at this time. 

 My order hasn't arrived yet. What do I do? 

  • If your order has not arrived, please give us a call at (888) 535-5926. We can check on the status to provide an update. There are sometimes delays with our carrier service and you may need to contact them if it is taking longer than usual.

 Do you ship internationally? 

  • At this time, we do not ship internationally.

 Do you have a payment plan?

  • Yes we do! We offer financing through Affirm. It’s easy to use and you find out if you are approved in minutes. On all items listed on our website, there is an option to prequalify. Click on the link and get your results in minutes.

 Does Kellyco send out donations for clubs and events? 

  • Yes we do! However, please understand that we get a lot of requests. We do try to support as many of them as we can; however, we cannot fulfill all requests. Please submit all inquiries to Carolyn Harwick by emailing her at [email protected].

 What is your Return Policy?

 How do I get the Military Discount?

  • The military discount is good for one Minelab (excludes Go-Finds) or Garrett  (Apex or higher) detector per year. The discount must be for the person ordering the detector.
  • Please submit proof of military service 
  • Acceptable documents include:
    • DD214 
    • Driver’s License with "Veteran" Endorsement (Available in some states) 
    • VA Insurance card 
    • Military ID (RETIRED ONLY) Active Military IDs CAN NOT BE ACCEPTED. 
    • Certificate highlighting branch of service, or graduation.
    to [email protected] with the best phone number to reach you at to place an order.

     

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